Skip to main content





  • Gillian

    Hi Marissa, I'd recommend double-checking to ensure the payment was entered as a Stripe Credit Card payment, and not a Manual Credit Card payment. Stripe payments deduct the session fee from the client's card on file and pay the fee out to your bank account on file. Manual Card Payments simply record that a payment was run outside of SimplePractice.

    Comment actions Permalink
  • Tuesdae N. Lawrence

    Hello. I have a client invoice showing as paid from autopay for two separate payments from two separate sessions; however, the recent session date paid and sent to my bank account, but the later session invoice show paid, but payment does’t show it entered my account. Please help me! 

    Comment actions Permalink
  • Ayelette

    Hi Tuesdae,

    I appreciate you reaching out directly to our Customer Success team as this is specific to your account. I see that my colleague Jazmine is working with you, so feel free to let her know if you have any additional questions.

    Comment actions Permalink

Please sign in to leave a comment.