Video says it doesn't have access, but computer has all permissions set to allow

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Renae Johnson

• July 08, 2020 22:19
• Edited

Hi,

I went to start my first video call and I got an alert that says "Unfortunately, we cannot access your webcam and microphone right now".

All of the permissions have been set to allow and it still comes up with the same alert.  I tried this in chrome and safari, same thing happened.

I attached a photo of the alert and the permissions, please help!

 

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  Carl Losacco

  • August 05, 2020 19:18

  I'm having the same problem. This is not my first telehealth session. Maybe my 100th and never had this problem. I get the same error message with Firefox and Safari

   

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  Renae Johnson

  • August 06, 2020 04:18

  It randomly started working for me again, no idea why or how.  I did restart my computer after an update that was unrelated to the web browser.  Sorry I'm not much help here.

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  Carl Losacco

  • August 06, 2020 12:01

  Restarting my computer resolved the problem.

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