Chat option is GONE

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Amy Rogge

• July 14, 2020 16:57

I am unable to find the chat option under the help tab or question mark tab.  I have sent 3 emails for help and have yet to receive a response.  This is not ok.  I have searched and searched for a telephone number for technical assistance and haven't been able to find one.

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  Connie Banaska

  • July 23, 2020 13:56

  I've been looking as well

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  Steven Gaffney

  • July 24, 2020 17:14

  multiple emails back and forth with support.  want to have this issue resolved NOW.  I want live chat, or phone call or video call, but a real person in real time!

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  Ruth

  • August 07, 2020 21:14

  Hi All - We sincerely apologize for the time it's taken to address this post.

  Our Customer Success Group has been inundated with requests since the start of the COVID-19 pandemic. We're currently working on how to efficiently respond to Community Forum posts during these unprecedented times. We're also building out a Phone Support Group, so we hear you and are doing our best to accommodate your requests.

  You can still reach us on our Live Chat feature; however, we've had to temporarily restrict our operating hours to Tuesday - Thursday, 7am - 6pm PT (learn more here). We do hold calls upon request for our paid customers, if you'd like a call, please indicate so when submitting a SimplePractice Help Request Form. Urgent requests will be prioritized, so let us know if your questions, or concerns need to be addressed quickly. 

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