Skip to main content

30 day trial user here




  • Gillian

    Hi Lisa, I'd be happy to help. Thanks for trying SimplePractice for your practice. 

    Passwordless Login is a more secure way for clients to access the Portal than a username and password. Previously, when the Portal used the email address and a password, there were two ways for someone to gain unauthorized access to the Portal - someone could obtain the client's password to the Portal, or they could (with access to the client's email) request a password reset. By eliminating passwords, we've also eliminated the possibility that a third party could obtain a client's Portal password. Now, the only way that a third party can gain access to a client's Portal is if they also have access to the client's email. 

    However, if you find that your client's risk profile is too high for them to use the Portal due to a shared or monitored email account, you may consider helping them create a new, private email address to use for the Portal. 

    Per your second question, clients cannot change/update their information in the Portal at any time. However, on your end, you can make any needed adjustments, or you can resend the Demographics Form, which will allow the client to update their notification preferences, demographics information, insurance information, and so on. Additionally, clients can unsubscribe from text or email reminders at any time without any action required from you. 

    Let me know if you have any additional questions about this, or anything else SimplePractice. I'm here to help.

    Comment actions Permalink
  • Lisa Cameron

    Thanks Gillian - appreciate the answers. My next answer is about payment: today marks day 7 of my first payment that I should receive today. In watching numerous videos about setting up to receive payment, I have yet to be paid for my first client from last week. In fact, I don't even have a 'pay schedule' option on one of my pages. Are you able to tell me when I should receive my first payment? 

    Thank you - 

    Comment actions Permalink
  • Gillian

    Hi Lisa, happy to help. You can find your Payout information under Reports > Payouts. It typically takes about 5-7 business days for you to receive your first payout from SimplePractice.

    Comment actions Permalink
  • Jackie Grimble

    how do i end my 30 day trial 

    Comment actions Permalink
  • Pam Ponich

    Hello - I have been notified that I only have 2 days left of my free trial period. While I have been able to try several of the features of SimplePractice, I have yet to figure out the billing component. Is it possible to have more time added so that I can figure out if this works for me??


    Thanks so much,


    Comment actions Permalink
  • Joanne Cimini

    I signed into this.  I am not a therapist.  I need to get off of this site.  I was trying to connect with my therapist because she uses your program.  I cannot connect with her although, I have tried many times.  

    Please unsubscribe me.  I will not use this for myself since I am not a therapist.

    Thank you,

    Joanne B. Cimini

    Comment actions Permalink
  • Marinel Weaver

    Hello. I was told about simple practice by a new co-worker and I signed up for the free trial hoping to view the free trainings on using telehealth since I haven't ever done that yet and will soon start using at work. However I accidently put in my work email and want to stop or put that free trial on hold because I can not be getting emails from you guys at work. Sometime in the future when I have a little more time I would like to check this out for my private practice which is currently on hold.


    Comment actions Permalink
  • Anne Malver


    I made an error in setting up for a 30 day trial; please unsubscribe me.


    Anne Malver

    Comment actions Permalink

Please sign in to leave a comment.