Billing

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Shawna Jackson Young

• July 26, 2020 18:52

Hello, 

 

Is anyone else unable to submit billing? I have been trying since last night and it is not processing, and its not just for one insurance company, its simple practice. It states waiting for response from secure simple practice and then times out.  I have been unable to find a phone number for them to discuss this.  This is very frustrating.  I can't even find out how long it will be down.  

 

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• 

  Ruth

  • August 11, 2020 20:45

  Hi Shawna - At times if you haven't cleared your cache, updated your browser, or operating system, you may experience an error in SimplePractice being able to save, or publish your actions. 

  Please try these steps so you can successfully submit claims through SimplePractice:

  Clearing your browser cache

  How to set up your browser for SimplePractice

  Adapter Error

  Currently, the quickest way for you to get in touch with us directly, for help with your specific account settings, is by submitting a SimplePractice Help Request Form. You can also reach us on our Live Chat feature, offered Tuesday - Thursday, 7am - 6pm PT (learn more here). We're temporarily not offering Chat Mondays and Fridays. 

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