Resubmitting paid claims

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Cassondra Wimmer

• July 29, 2020 20:27

The insurance company didn't reimburse the full amount (COVID telehealth error). How do I resubmit for paid claims?

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  Ruth

  • August 12, 2020 22:45
  • Edited

  Hi Cassondra - I'm going to have a member of our team reach out to you individually about this via email. In the meantime, I'd recommend speaking with the insurance payer to verify if they'd like you to resubmit, and how. 

  In the future, questions about a specific client, claim, or account setting are best addressed via email by submitting a Help Request with our Customer Success Group. You can do this in your SimplePractice account by clicking the “?” icon to the bottom right of your screen > Get Help > Email. For your convenience, I’ve also included the direct link to our SimplePractice Help Request Form.

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