All of my clients are minors and their parents are signed up under the contact so that I can email them after our session in order to recap the session and give home practice suggestions. I cannot get email to work.
The problem that I'm having is that when I click on the little message icon, I get a notice that says, "To Start Secure Messaging with CLIENT, grant Client portal access in their client portal settings." So I follow directions to go to setting and I get a message that my device is offline (which it isn't) but then it does take me to the client portal . So I go to the client portal and see that she's okay to email the client but it still won't let me send an email when I click on the little message icon.
I've cleared out my cache. I'm using google chrome. Not sure what else to do.
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