payout issue
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I have not received payment into my account on 2 client payments. I just was seeking information on this issue. 1 payment was the first. I know I will not see the payment for 5 days. It has been 7 days. Let me know what I'm missing. Thank you Brandon Chatfield

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    Ruth

    Hi Brandon - The first payout takes 5 business days, but 7 calendar days. If you've waited over 7 calendar days, I'd encourage you to reach out to our Online Payments Group so they can look into your account settings.

    Any specific questions regarding your account, payouts, or clients are best addressed by submitting a Help Request. To do so from your SimplePractice account, click on the "?" icon to the bottom right > Get Help > Ask Question > Email. You can also access it here: SimplePractice Help Request Form

    Edited by Ruth

    Hi Brandon - The first payout takes 5 business days, but 7 calendar days. If you've waited over 7 calendar days, I'd encourage you to reach out to our Online Payments Group so they can look into your account settings.

    Any specific questions regarding your account, payouts, or clients are best addressed by submitting a Help Request. To do so from your SimplePractice account, click on the "?" icon to the bottom right > Get Help > Ask Question > Email. You can also access it here: SimplePractice Help Request Form