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Is the system for telehealth down?

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Dwight Myers

My clients are not getting the links this morning after sending multiple times.

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17 comments

Date Votes
  • Ayelette

    Hi there, Dwight.

    There was not a Telehealth outage yesterday. Are you still encountering any issues accessing your Telehealth sessions?

    I see you began a conversation yesterday with my colleague Khanh. If you're still encountering any issues, please feel free to reply to his message letting him know the details of what you're experiencing and for which appointments.

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  • Nancy Cook

    I am having same issue and now have missed out on a billable client at 3pm today.  What is the problem?

    Nancy

     

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  • Nancy Cook

    Also, this is where a telephone number for DIRECT immediate service is warranted.  

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  • Ayelette

    Hi Nancy,

    While we're always evaluating how to best support our customers, I want to make sure you're aware that we do currently offer a few ways for you to connect with a live SimplePractice Customer Success team member. Currently, in addition to email support we offer:

    If you ever need immediate assistance with your account, please feel free to reach out to us by chat during our chat hours or email us and let us know the issue is time sensitive. We will always do our best to respond as quickly as possible.

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  • Regan King

    telehealth is not working currently!  Help

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  • Ruth

    Hi Regan, I've created an email help request on your behalf so that a member of our team can investigate your Telehealth feature specifically. In the future, the best way to get in contact with us for account specific, or emergent issues is by using the ? icon in your account > Get Help to submit an email help request. You can also use this form to create a Help Request. 

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  • Alejandro G. Berthé-Suarez

    Telehealth down!!!!!!

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  • Oluwafunmilayo (Funmi) Obiri

    Telehealth was down for me at 9:15am EST too! HAD TO SWITCH TO A DIFFERENT PLATFORM FOR MY SESSION!!

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  • Sèdami Gwladys Tossa

    Is the system down ?

     

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  • Sèdami Gwladys Tossa

    I'm a practioner and I keep receiving this message:

    This video appointment has expired or is invalid.
    Please check your email for the correct video link or try contacting your practitioner.
     
    I don't understand. I've been using it since the morning
     
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  • Joyce Moore

    I'm getting the same error!!!  Please HELP!  This is not acceptable!  I have two more sessions for this evening!  No direct number and chat is NOT available as you suggest!!

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  • Sèdami Gwladys Tossa

    Hi, Joyce. 

    Is it working now for you ?

    Mine is still down. But I received a message saying someone is working on it. 

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  • Michael Gisser

    Currently not working for me and client, had to use doxy.me for session

     

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  • Genéviève M. Engleman

    Is simple practice telehealth down? I cannot join…. And support isn’t answering my calls…. Very frustrating!!

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  • Dwight Myers

    Must be I just lost a session

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  • Stan Tatkin

    Telehealth is DOWN this morning and afternoon (Los Angeles). Hardwired into very fast ethernet. Two computers, two browsers...nothing. Won't connect. Patients unable to connect as well.

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  • Katrina N. Johnson

    Telehealth is down this morning in Ohio for reasons not explained. I have a entire day of clients scheduled. How will simple practice resolve or explain this issue? You are unable to call anyone for face to face service. I am loosing money. Very angry this morning.

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