Is the system for telehealth down?
None

My clients are not getting the links this morning after sending multiple times.

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    Ayelette R

    Hi there, Dwight.

    There was not a Telehealth outage yesterday. Are you still encountering any issues accessing your Telehealth sessions?

    I see you began a conversation yesterday with my colleague Khanh. If you're still encountering any issues, please feel free to reply to his message letting him know the details of what you're experiencing and for which appointments.

    Hi there, Dwight.

    There was not a Telehealth outage yesterday. Are you still encountering any issues accessing your Telehealth sessions?

    I see you began a conversation yesterday with my colleague Khanh. If you're still encountering any issues, please feel free to reply to his message letting him know the details of what you're experiencing and for which appointments.

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    Nancy Cook

    I am having same issue and now have missed out on a billable client at 3pm today.  What is the problem?

    Nancy

     

    I am having same issue and now have missed out on a billable client at 3pm today.  What is the problem?

    Nancy

     

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    Nancy Cook

    Also, this is where a telephone number for DIRECT immediate service is warranted.  

    Also, this is where a telephone number for DIRECT immediate service is warranted.  

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    Ayelette R

    Hi Nancy,

    While we're always evaluating how to best support our customers, I want to make sure you're aware that we do currently offer a few ways for you to connect with a live SimplePractice Customer Success team member. Currently, in addition to email support we offer:

    If you ever need immediate assistance with your account, please feel free to reach out to us by chat during our chat hours or email us and let us know the issue is time sensitive. We will always do our best to respond as quickly as possible.

    Hi Nancy,

    While we're always evaluating how to best support our customers, I want to make sure you're aware that we do currently offer a few ways for you to connect with a live SimplePractice Customer Success team member. Currently, in addition to email support we offer:

    If you ever need immediate assistance with your account, please feel free to reach out to us by chat during our chat hours or email us and let us know the issue is time sensitive. We will always do our best to respond as quickly as possible.