Insurance billing - telehealth place of serviceAnswered
I have been getting denials from Regence the past four weeks. When i called I was told to leave place of service as personal office and use the modifier 95.
I am wondering if i should submit other bills for other insurance companies this way? Have you heard that if it the Telehealth apt is due to Covid restrictions that we keep place of service as where we would typically meet - and then use the modifier to identify that it is Telehealth.
Any thoughts are appreciated. thank you
I just received a denial on one of my pt's insurance submission in which the place of service for telehealth on my Simple Practice generated bill is indicated by (02).
I am interested in clarification regarding this issue as well.
Would appreciate hearing from others as well regarding their experience with this issue
Hi Patricia and William, I'd be happy to help. Insurance payers often differ regarding what coding they prefer for Telehealth sessions - some ask that the 02 place of service code is listed, whereas others ask for a GT or 95 modifier. The best source of information for how to code insurance sessions is always the payer.
To add a modifier automatically to all of a client's sessions, go to Edit on their Overview page, then Billing and Services. At the bottom of the page, you can add a default service and modifier for that service. That way, if different payers require different modifiers, you can customize which modifier is associated with each client.
Gillian, thanks for your help. When I follow your instructions above I do come to the area at bottom of client "Billing and Services" page, and while I see how to add additional services in general, I don't see a way to add a modifier in particular. For example, I'd like to add the 95 telehealth modifier to a 90834 Psychotherapy, 45 min service but I don't see a way to add that modifier. Should it appear in the "select to add new service" drop down menu? Maybe I'm overlooking it??
I'm happy to clarify this.
To enable the practice wide option to add default modifiers to a client's profile, go to Settings > Billing and Services > Insurance > select Enable Modifiers for your practice > click Save.
After that practice wide setting is enabled, you'll see an option on each client's Edit > Billing and Insurance page to add a default service code modifier.
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