European Address follies
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SP must provide billing support for clients with European address--not doing so only means this costs them money and they don't want to accommodate clients.  A dependent (student in the USA) can't change the address of the insurance policyholder (parents still living in Europe) and SP does not support billing for this.  Their attempts to "solve" the issue via support was a waste of time, knowing that there is not "state" abbreviation for EU countries and their own software would reject claims.  Either way, there is no way this has not come up and they seem to be avoiding a solution.  

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    Gillian

    Hi Marshall, thank you for your feedback. SimplePractice is built to connect to insurance payers in the United States, and our clearinghouse currently only works with US-based payers. For this reason, our platform is unable to bill non-US insurance payers currently.

    Hi Marshall, thank you for your feedback. SimplePractice is built to connect to insurance payers in the United States, and our clearinghouse currently only works with US-based payers. For this reason, our platform is unable to bill non-US insurance payers currently.

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    Marshall Hendrix

    It is for US insurance payers.  I need to use a EU address for US insurance payers.  It's simple: Someone in the US had a EU address so make your software so that it will fit on the forms for a US insurance payer.  I never said I wanted to bill EU insurance payers.  

    It is for US insurance payers.  I need to use a EU address for US insurance payers.  It's simple: Someone in the US had a EU address so make your software so that it will fit on the forms for a US insurance payer.  I never said I wanted to bill EU insurance payers.  

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    Gillian

    Thanks for clarifying, Marshall. The best place for ideas and suggestions for SimplePractice is our Ideas board at simplepractice.uservoice.com - this is where our Product team goes to learn more about the features you'd like to see in SimplePractice in the future. I'll be sure to pass your feedback along to the team. If you'd like to share additional feedback, please do so on the Ideas board! Thank you.

    Thanks for clarifying, Marshall. The best place for ideas and suggestions for SimplePractice is our Ideas board at simplepractice.uservoice.com - this is where our Product team goes to learn more about the features you'd like to see in SimplePractice in the future. I'll be sure to pass your feedback along to the team. If you'd like to share additional feedback, please do so on the Ideas board! Thank you.