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Setting up Stripe

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Susan Chen

I am in the process of setting up Stripe. It is asking for the address connected to the account. I have not been "in" the office in forever and would prefer to list my home address in case there is mail that comes in. Is that okay to do, even if the technical address of my business is the office address?

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  • Gillian

    Hi Susan, I'd be happy to help. You can use either your home address or your business address to verify your Online Payments powered by Stripe account. Should you reach the filing thresholds to receive a 1099K from Stripe, your 1099K form will be sent to the address that you enter in SimplePractice. 

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  • Erika Long

    If we use our home address, will that information be visible to our clients? 

     

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  • Ruth

    Hi Erika, the address you enter in Settings > Billing & Services > Online Payments for your Your Details isn't going to appear on any client facing documentation. The Statement Descriptor under Business Details; however, will appear on their Bank Statements for any charges you make on their card through SimplePractice. 

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  • megan reddish

    I am unable to save information for stripe set up..not saving?

    Megan R.

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  • Ruth

    Hi Megan, if you can't save information to your SimplePractice account, you may need to clear your browser cache, or update your browser to the latest version. Here's how to clear your cache: https://support.simplepractice.com/hc/en-us/articles/207875046-Clearing-your-browser-cache . Here's how to update your browser: https://support.simplepractice.com/hc/en-us/articles/360027608812-How-to-set-up-your-browser-for-SimplePractice . Let me know if that works! 

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