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How do I change my banking information for online payments- stripe?

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    Ayelette R

    Hi Amanda,

    I appreciate you reaching out directly to our Customer Success team as this is specific to your account. I see that my colleague Brad is working with you.

    For future reference for anyone else reviewing this thread, the quickest way to get support for account-specific questions is to send us a help request by clicking the blue question mark icon on the lower right of your SimplePractice account > clicking Get Help. For more details, feel free to check out this Help Center guide: Logging in to SimplePractice and submitting help requests.

    Although we're periodically monitoring the Community Forum, this is also a place for customers to exchange ideas and engage with one another on how to best use our platform.

    Hi Amanda,

    I appreciate you reaching out directly to our Customer Success team as this is specific to your account. I see that my colleague Brad is working with you.

    For future reference for anyone else reviewing this thread, the quickest way to get support for account-specific questions is to send us a help request by clicking the blue question mark icon on the lower right of your SimplePractice account > clicking Get Help. For more details, feel free to check out this Help Center guide: Logging in to SimplePractice and submitting help requests.

    Although we're periodically monitoring the Community Forum, this is also a place for customers to exchange ideas and engage with one another on how to best use our platform.

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    Jocelyn Fowler

    Amanda, Did you figure out how to do that? I have submitted a request for this same question. 

    Amanda, Did you figure out how to do that? I have submitted a request for this same question. 

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    Cherilyn D. Christie

    I have a similar question... can I add information for one bank account, and then change it later?

    I have a similar question... can I add information for one bank account, and then change it later?

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    Ruth

    Hi Jocelyn and Cherilyn, in order to change your Bank Account Information, you'll want to contact our Online Payments Team by submitting a Help Request. You can't make the changes in Settings > Billing & Services > Online Payments on your own, we'll need to initiate these changes on the backend. Hope that helps clarify! 

    Hi Jocelyn and Cherilyn, in order to change your Bank Account Information, you'll want to contact our Online Payments Team by submitting a Help Request. You can't make the changes in Settings > Billing & Services > Online Payments on your own, we'll need to initiate these changes on the backend. Hope that helps clarify!