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Payment Reports Enrollments - ORBLS

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5 comments

  • Ayelette

    Hi Kari,

    I appreciate you reaching out directly to our Customer Success team as this is specific to your account.

    For future reference for anyone else viewing this post, the quickest way to get support for account-specific questions is to send us a help request by clicking the blue question mark icon on the lower right of your SimplePractice account > clicking Get Help. For more details, feel free to check out this Help Center guide: Logging in to SimplePractice and submitting help requests.

    Although we're periodically monitoring the Community Forum, this is also a place for customers to exchange ideas and engage with one another on how to best use our platform. Thank you for acting as resources for each other in the meantime.

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  • Admin Staff

    Hi Ayelette, thank you for providing that information regarding "GET HELP" but since the question is posted in the community can you please answer the question? 

     

    Thank you Kari for asking the question

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  • Ayelette

    Hi there,

    This can be specific to your enrollments. If you have any questions regarding an enrollment, please feel free to reach out to us directly from your account so we can take a look at your account details.

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  • Laura Pucher

    I submitted a request last month (Request #1041412) to follow up with Regence Blue Shield of Washington (RGBLS) about processing my request for payment enrollment. Regence said to allow 30 business days to process the request and I'm following up to say that it has been 30 business days and unfortunately I am still not receiving payment reports. Would it be possible to follow up again with them?

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  • Ruth

    Hi Laura, it looks like my colleague Talia updated you on your enrollment status on October 14. I've created a new Help Request for you so that a member of our team can check up on your enrollment again. We'll be in touch soon!

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