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BCBS Billing Provider not found

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Alexandra Baugh

When trying to file with my local Blue Cross, I received a message stating they were rejected due to "Billing Provider not found. (26)" I contacted my local Blue Cross, and they stated that they were unsure of the issue. They told me to reach out to Simple Practice to see if they could resolve the issue. Anyone found a solution to this? I could file through their website, but I would prefer to do it through Simple Practice, as that's one of the reasons I am using this platform.

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  • Ayelette

    Hi Alexandra,

    I appreciate you reaching out directly to our Customer Success team, and I see that my colleague Sarah has been helping you.

    For future reference for others viewing this post, the quickest way to get support for account-specific questions is to send us a help request by clicking the blue question mark icon on the lower right of your SimplePractice account > clicking Get Help. For more details, feel free to check out this Help Center guide: Logging in to SimplePractice and submitting help requests.

    Although we're periodically monitoring the Community Forum, this is also a place for customers to exchange ideas and engage with one another on how to best use our platform.

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  • Shana Trahan

    I am having the same issue. I will probably call in in the morning. I have had what seems to be like ALL of my BCBS TX claims rejected. I'm thinking to go back to submit them through Availity. I was wondering if it has to do with my group and individual NPI's. I'm not sure where to put them on the SP 1500's. Please help. 

    Thanks,

    Shana

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  • Ruth

    Hi Shana, you can add your individual NPI in Settings > Basic Info > Clinical Info, then add your group NPI in Settings > Billing & Services. Whichever NPI you're credentialed and enrolled under, you'll want to indicate in Settings > Billing & Services > Insurance. This way, your claims forms will auto-populate with this information. To have our team look into your specific claims and why they were rejected, please submit an email Help Request.

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