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BCBS Billing Provider not found




  • Ayelette

    Hi Alexandra,

    I appreciate you reaching out directly to our Customer Success team, and I see that my colleague Sarah has been helping you.

    For future reference for others viewing this post, the quickest way to get support for account-specific questions is to send us a help request by clicking the blue question mark icon on the lower right of your SimplePractice account > clicking Get Help. For more details, feel free to check out this Help Center guide: Logging in to SimplePractice and submitting help requests.

    Although we're periodically monitoring the Community Forum, this is also a place for customers to exchange ideas and engage with one another on how to best use our platform.

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  • Shana Trahan

    I am having the same issue. I will probably call in in the morning. I have had what seems to be like ALL of my BCBS TX claims rejected. I'm thinking to go back to submit them through Availity. I was wondering if it has to do with my group and individual NPI's. I'm not sure where to put them on the SP 1500's. Please help. 



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  • Ruth

    Hi Shana, you can add your individual NPI in Settings > Basic Info > Clinical Info, then add your group NPI in Settings > Billing & Services. Whichever NPI you're credentialed and enrolled under, you'll want to indicate in Settings > Billing & Services > Insurance. This way, your claims forms will auto-populate with this information. To have our team look into your specific claims and why they were rejected, please submit an email Help Request.

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