working with a minor
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My minor clients don't fill out any intake forms, shouldn't be receiving any welcome emails, and wouldn't be securely messaging me.

How do I set up a minor client with each parent as a contact, Not having the client's secure messaging enable but having each parent's secure messaging enabled?

In other words, I want to send a welcome email to each parents.

And I want to enable each parent to able to securely message me.

But I do not want any emails or any secure messaging from my minor client.

Please let me know how to proceed.

Thanks.

 

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    Ruth

    Hi Sherry, happy to help! I'd recommend adding each parent as a Contact for the minor client and enabling Client Portal Access with Secure Messaging for them.

    First, navigate to the child's client file > Edit, if you've already added a parent's email address here, in the Client Info tab, scroll down, uncheck the boxes for "Email ok" and "Send email reminders" then use the trash icon to delete the parent's email address.

    Next, go to the Client Portal tab and hit the Disable Access button for this email address. Navigate to the Contacts tab and add each parent as a Contact.

    For each parent Contact, hit Manage > Manage Client Portal & Billing > check the box to enable the Client Portal and Save. To make sure that the Contact has Secure Messaging enabled, click Manage > Manage Client Portal & Billing and check the box for Secure Messaging, if not already checked.

    Go back to the client's Overview page and hit the Share button to the top right to send your forms and documents to both parent Contacts. You can also click the Messaging icon to the top right and select which Contact you'd like to message.

    Let me know if you have any other questions! 

    Edited by Ruth

    Hi Sherry, happy to help! I'd recommend adding each parent as a Contact for the minor client and enabling Client Portal Access with Secure Messaging for them.

    First, navigate to the child's client file > Edit, if you've already added a parent's email address here, in the Client Info tab, scroll down, uncheck the boxes for "Email ok" and "Send email reminders" then use the trash icon to delete the parent's email address.

    Next, go to the Client Portal tab and hit the Disable Access button for this email address. Navigate to the Contacts tab and add each parent as a Contact.

    For each parent Contact, hit Manage > Manage Client Portal & Billing > check the box to enable the Client Portal and Save. To make sure that the Contact has Secure Messaging enabled, click Manage > Manage Client Portal & Billing and check the box for Secure Messaging, if not already checked.

    Go back to the client's Overview page and hit the Share button to the top right to send your forms and documents to both parent Contacts. You can also click the Messaging icon to the top right and select which Contact you'd like to message.

    Let me know if you have any other questions!