Where is the advertised "Phone Support"? Where is the phone number for SP Customer Support?
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I just spent an hour on the phone with Blue Cross, a half-hour on the phone with Availity, and now I just went to call SP and can't find a phone number anywhere on their site! The site advertises phone support but the phone number to call is nowhere to be found!  

 

The blue bubble thing in SP doesn't give me the option for any type of a phone call...only email....and playing email tag is very reminiscent of my days on AOL in the 1990s.  The site also advertises reserving appointments for phone calls (never heard of such a thing), but the blue bubble thing doesn't even do that for me either. It just gives me the option of sending an email (hello 1990) or making a post on a bulletin board (hello 1980), both of which don't help at all. 

 

I feel pretty silly now because I feel like Oliver Twist...(British accent) "Please, sir, may I have a phone number?". (Joking aside, don't advertise that you have phone support if you won't give your customers your phone number.  Saying you have phone support is currently more dishonest than it is honest.)

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    Ruth

    Hi Stephanie, we don't have a direct phone number for you to call. Although we're always looking for new ways to support our customers, we do offer phone support by reservation, but you want to email us to schedule a call. Instead of having customers wait on hold while we triage and find the correct person who can take your call, we've found it's more efficient for us to route your request internally and then schedule a call with you. For more immediate help, you can always use our Live Chat feature to speak to a member of our team during our normal business hours Monday - Friday, 7am -7pm PT. Here's more on our Live Chat function: https://support.simplepractice.com/hc/en-us/articles/360020783011-Getting-support-with-live-chat 

    Hi Stephanie, we don't have a direct phone number for you to call. Although we're always looking for new ways to support our customers, we do offer phone support by reservation, but you want to email us to schedule a call. Instead of having customers wait on hold while we triage and find the correct person who can take your call, we've found it's more efficient for us to route your request internally and then schedule a call with you. For more immediate help, you can always use our Live Chat feature to speak to a member of our team during our normal business hours Monday - Friday, 7am -7pm PT. Here's more on our Live Chat function: https://support.simplepractice.com/hc/en-us/articles/360020783011-Getting-support-with-live-chat 

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    Jodi Nelan

    I recommend using the chat. If they can't answer your question they will send it on to someone else, and you will get an email. I've found that if the chat person can't help me, the person they send me to next also can't.

    Yes, their customer service is bad.

    I recommend using the chat. If they can't answer your question they will send it on to someone else, and you will get an email. I've found that if the chat person can't help me, the person they send me to next also can't.

    Yes, their customer service is bad.

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    Jodi Nelan

    * Also, they want us to use these forums to find answers. But when people start complaining about an issue they don't like, they close the comment thread. That's what happened to the last thread about the lack of phone support.

    * Also, they want us to use these forums to find answers. But when people start complaining about an issue they don't like, they close the comment thread. That's what happened to the last thread about the lack of phone support.