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Highmark Payment Report Not received



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  • Ruth

    Hi Kris, sometimes it may take a couple days for the insurance payments you received to appear as Payment Reports in your client's file; however, you can manually add these payments in by going to Billing > Insurance > Add Payment. If you're still enrolled to receive Payment Reports for this payer, it maybe a good idea to delete the duplicate insurance payment once the Payment Report comes through SimplePractice. If the delay is greater than a few days, please reach out to our Insurance Team through an email Help Request to investigate further. Here's more on adding a manual insurance payment: 

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