Highmark Payment Report Not received

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Kris Ann Blaine

• October 19, 2020 14:56

Highmark routinely uploads payment reports to Simple Practice on Sunday.  None were received for any of my providers that I work for.  I know i can manually enter them (although that will take forever), but I need that in order to do payroll for the week.  Is anyone else having this issue?  Thank you.

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  Ruth

  • October 19, 2020 23:12

  Hi Kris, sometimes it may take a couple days for the insurance payments you received to appear as Payment Reports in your client's file; however, you can manually add these payments in by going to Billing > Insurance > Add Payment. If you're still enrolled to receive Payment Reports for this payer, it maybe a good idea to delete the duplicate insurance payment once the Payment Report comes through SimplePractice. If the delay is greater than a few days, please reach out to our Insurance Team through an email Help Request to investigate further. Here's more on adding a manual insurance payment: https://support.simplepractice.com/hc/en-us/articles/207623066-Adding-insurance-payments 

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