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  • Ruth

    Hi Troy, if these denials came from a payer you're contracted, or credentialed with, and you'd like to indicate that your client owes the contracted rate you have with this insurance payer, manually add a $0 insurance payment. To do this, go to Billing > Insurance > Add Payment, select this payer, widen the date range, make sure that you enter the full contracted rate you have with the payer in the Client Owes column, enter $0 for the Insurance Paid column, use the circular arrows to calculate the remaining Write-Off difference. There is no way to indicate the the claim has been "Denied," but this way you'll be able to attribute all responsibility for the payment to the client. Here's more about manually adding an insurance payment: 

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