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Troy Henshaw

• October 19, 2020 16:12

I have gotten paper denials from an insurance carrier that I don't have configured in Simple Practice (I only have one client because the carrier is out of area.)  How do I change the status of the claim from submitted to denied?

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  Ruth

  • October 19, 2020 23:27

  Hi Troy, if these denials came from a payer you're contracted, or credentialed with, and you'd like to indicate that your client owes the contracted rate you have with this insurance payer, manually add a $0 insurance payment. To do this, go to Billing > Insurance > Add Payment, select this payer, widen the date range, make sure that you enter the full contracted rate you have with the payer in the Client Owes column, enter $0 for the Insurance Paid column, use the circular arrows to calculate the remaining Write-Off difference. There is no way to indicate the the claim has been "Denied," but this way you'll be able to attribute all responsibility for the payment to the client. Here's more about manually adding an insurance payment: https://support.simplepractice.com/hc/en-us/articles/207623066-Adding-insurance-payments 

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