New to simple practice and am completely frustrated with them
Answered
I have a practice with around a thousand clients. I also use OK Medicaid which requires authorization linkage with the oklahoma department of mental health to the oklahoma health care authority. Which in turn means that if anyone wants to activate funding for a client an authorization has to be submitted first. In addition clasim status inquires can be run hourly to determine denials so that they can be adjusted asap. I have been trying to speak to software developers within Simple practice and have been denied, I have asked to speak with managment and was redirected to the same CSR who couldnt answer any questions. It took 3 hours for a response and the chat features keep disappearing on me. I run a 6 sigma program and this is so far a waste of my time and money. Any thoughts?
-
Hi Dr. Hahn, it looks like my colleague Philip is arranging a call with you over email. Please use the scheduling link he provided to set up a meeting where you can go over your Oklahoma Medicaid insurance questions. Philip is a Senior Insurance Specialist and works with our Product Team on Billing and Insurance related features. He'll definitely be able to answer your questions and address your concerns.
-
Hi Lori, the quickest way to get into contact with us is by submitting an email Help Request, or using our Live Chat function. To do this, click on the "?" icon to the bottom right > Get Help > Ask Question > Contact Support > select the Live Chat, or Email option. You can also use this link to submit a Help Request. If you express urgency in the body of your email, or in your chat, we'll prioritize your request. If you'd like to schedule a call, please indicate so in the email, or chat. Here are all the ways you can Get Help from our Team.
Please sign in to leave a comment.
Comments
3 comments