Skip to main content

Primary insurance was actually secondary. How do I resubmit claim to primary?

Answered

Comments

9 comments

  • Ruth

    Hi Eugene, I've created an email Help Request on your behalf so that a member of our Insurance Team can investigate your client's claim and insurance benefits for you. They should be able to get back to you soon with more specific recommendations on how to proceed! 

    Comment actions Permalink
  • Dr. Maria Gricelda Chacon

    i have the same issue, i send the original claim to Primera were the primary was actually HMA

    Comment actions Permalink
  • Venessa Folsom

    I am having this same issue.  How can I get SP to create a new claim now that the insurance information is updated so that the primary and secondary are correct and I can submit a claim to the primary insurance?  Thank you!

    Comment actions Permalink
  • Jay Norman

    I have the same problem.  Premera was billed as primary (per client instructions) Regence was secondary.  However, the payments were not adding up.  After an investigation, Regence said they were primary due to the birth date rule.  I called Premara, they did not have Regence listed. Now I have 27 mis-paid claims.  Is there a way to make the existing secondary claim a primary so it can be resubmitted? 

    Comment actions Permalink
  • Mary S. Dowling

    I have same issue. Primary insurance was actually secondary. How do I resubmit claim to primary? 

    Comment actions Permalink
  • Stacia L. Nilson

    Where's the answer? I'm having the same issue?

    Comment actions Permalink
  • Admin RK

    Is there anyway to get an answer posted for this issue or an article posted in SimplePractice Support? It seems that all of the Q&A questions posted about editing and resubmitting claims to a different insurance payer state a Help Request has been created as the answer. I am not able to find any articles posted in SimplePractice Support that show how to modify the insurance payer information when resubmitting a claim. I do not want to delete the initial claim submitted, along with any processing information about the claim, just to resend a corrected claim to a different insurance payer. 

    Comment actions Permalink
  • Michael Elder

    My problem is related but slightly different.  The client changed secondary insurance at the beginning of the year but I was not notified until April.  I need to submit secondary claims to the correct insurance.  How do I delete the ones sent in error so I can submit to the correct payer?  As with the post above, I doubt this is a unique problem so an article on how to do it would be helpful.

    Comment actions Permalink
  • Michael Elder

    My problem is related but slightly different.  The client changed secondary insurance at the beginning of the year but I was not notified until April.  I need to submit secondary claims to the correct insurance.  How do I delete the ones sent in error so I can submit to the correct payer?  As with the post above, I doubt this is a unique problem so an article on how to do it would be helpful.

    Comment actions Permalink

Please sign in to leave a comment.