We received a letter from Tufts stating that from April to September of this year client x had primary insurance under BCBS Massachusetts. Tufts is asking for the claims to be submitted to BCBS and either want the money paid back or they will take it off future payments. I'm not sure how to go about this - I don't want to delete the original claim, but billing BCBS as secondary seems incorrect since they are actually primary. In addition, when I generated a secondary claim just to see what it looks like it shows Tufts having paid the claim (which of course they did but are taking back).
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