Rejected claim after updated new tax ID number

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Lorin Stelly

• December 06, 2020 15:53

Hello All! I recently switched to EIN instead of using my SSN for Tax ID, changed it with all insurance companies and also in Simple Practice. When I've submitted claims, they've all been rejected. Stating: 

Acknowledgement/Returned as unprocessable claim-The claim/encounter has been rejected and has not been entered into the adjudication system. (A3) Missing or invalid information. [DDR UDUPE]. THIS CLAIM HAS BEEN REJECTED AS A DUPLICATE TO A PREVIOUSLY SUBMITTED CLAIM. (CLAIM LINE ON 90331189161607206950251300000579/HISTORICAL 12661169801606692330790300022627). (21)

 

Any ideas on how to fix this?

Thank you!

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• 

  Ruth

  • December 10, 2020 18:12
  • Edited

  Hi Lorin, did you also reach out to our Insurance Team to re-enroll for each insurance payer under your new EIN? If not, please submit an email Help Request to our Insurance Team to reprocess your enrollments.

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  Lorin Stelly

  • December 10, 2020 20:07

  I contacted each insurance company on my own, to let them know I have an updated Tax ID. I submitted W9 forms. I've reached out to talk with the insurance team and have not received assistance.

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  Ruth

  • December 11, 2020 21:26

  Hi Lorin, I see my colleague Henry was able to get in touch with you yesterday. Please let me know if there was anything else you needed help with. 

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  Deana Schuplin

  • November 26, 2021 19:42

  When you complete my enrollment process with an insurance company, do you submit a W9?

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