Skip to main content

Telehealth Audio

Answered

Comments

3 comments

  • Ruth

    Hi James, currently there isn't an optimized audio sharing function in Telehealth, but we're working on making Telehealth improvements. Please comment and vote on this feature request if you'd like our Product Team to consider it in a future update: https://simplepractice.uservoice.com/forums/918553-simplepractice-feedback/suggestions/40003792-share-sound-in-telehealth-screen-sharing 

    Comment actions Permalink
  • Elaine S. Belson

    Getting the same complaints from my patients. 

    Comment actions Permalink
  • Jessica Beattie MA, LMFT

    Hi, 

    I had trouble getting onto the Telehealth platform with my clients today and that seems to be resolved, however for each session today the audio did not work on my client's end--meaning they could hear me, but I was unable to hear them.

    I asked them to check that their microphone was not muted, and with all clients, the microphone was not muted. Each client has also been a client for some time, and there has never been an audio issue in the past. 

    Please advise on next best steps. I have a full day tomorrow, 5/27/21, as well. 

    Thank you,

    Jessica Beattie 

    jbeattietherapy@ gmail.com

    206.354.1772

     

     

    Comment actions Permalink

Please sign in to leave a comment.