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6 comments

  • Laila L. Muhanna, MS, LPC, CPRP

    Oh my gosh - I thought this was just an off thing going on today and yesterday - almost all clients reminders and new patient emails for portal access are getting bounced back. I have had to manually send my clients the link to the client portal or text them link to their Telehealth appointments.

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  • Michael Running

    Same experience with me today too. Something happening with SP's servers...?

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  • Brian Ashley

    There were widespread Gmail outages in recent days, were they gmail addresses?

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  • Michael Running

    Good point, Brian. Yes, they were gmail addresses (with my clients at least) that bounced. Probably that. Thanks.

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  • Ruth

    Thank you all for chiming in! To provide you with some additional context: Google reported systemwide outages from around 1:29PM to 3:51PM PT on 12/15/20, and 4:20PM to 5:30PM PT on 12/14/20. While this issue was not exclusive to SimplePractice customers and their clients, this affected SimplePractice features like appointment reminders, email notifications for documents, etc. Although Google has since resolved the issue, suppressions were placed on emails that were bounced during the outage. Our team is working as fast as they can to remove suppressions from each affected email address, and we aim to have this resolved soon. If you’d like us to prioritize removing suppressions in your account, please submit an email Help Request. Thank you all for your patience throughout this process! 

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  • Ruth
    Hi Everyone,
     
    I'm happy to report that, as of 4:00 AM PT today, 12/17/2020, our Engineering Team has removed all relevant email blocks related to the Google outage!
     
    We recommend resending the emails that were bounced or rejected so that they go through successfully to clients. You can review email statuses from your Reports > Emails Sent Report.
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