Insurance Reimbursement

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Kara Ressel

• December 21, 2020 12:43

Hello! I currently receive reimbursement by Anthem through checks sent via mail/postal service. I'm sure there is a way to have the money wired or directly deposited into an account but I am having difficulty figuring out if this is something I can set up through Simple Practice or if I need to contact the insurance company. I have attempted to contact BCBS a few times with not a lot of luck, although things are very busy right now of course. Any help or insight would be greatly appreciated! It's very possible I'm just missing the process here within Simple Practice.

 

Thank you! 

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  Lori Capri

  • December 21, 2020 22:37

  I've been having the insurance company wire payments to my bank account which then requires me to enter the payment amount into SP manually. This is also extra time consuming because I have to look on Availity.com to find out what Anthem payments were made and match them up to bank direct deposits that have no identifying information on them. I would greatly appreciate hearing about a better way.  

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  Ruth

  • December 22, 2020 19:22
  • Edited

  Hi Lori and Kara, although we don't process insurance payments, you can enroll in Payment Reports (ERAs) through SimplePractice. This way, when the insurance payer pays you for claims you've submitted, the payment information will auto-populate in your SimplePractice account and you won't have to manually enter insurance payments. To enroll in Payment Reports, go to Settings > Insurance > Enrollments and hit the +Enroll button under the Payment Reports row for the relevant payers. Here's more on Payment Reports in SimplePractice.

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  Magaly Schaeffer

  • December 29, 2020 23:05

  I am enrolled in direct deposit since August and love it. Unfortunately CAREFIRST direct deposits since 12/18 are not being registered anywhere in Simple Practice. I see them only in my bank account. Please advise.

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  Ruth

  • December 31, 2020 04:42

  Hi Magaly, I'd recommend reaching out to our Insurance Team to find out what's going on with your CAREFIRST Payment Reports. To contact our Insurance Team, use this link to submit an email Help Request. You can also use the ? icon in your account > Get Help to get in touch with a member. Once you've submitted your help request, an Insurance Specialist will investigate your account and email you back with their findings soon as possible. 

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