Message Box Issue

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Steve Scherschel, LPC

• December 22, 2020 22:50

Using Chrome with my laptop...just recently, the message box on SimplePractice has been enlarged such that when I type, I can no longer see my message as it becomes hidden at the bottom of the screen. I did not have this problem prior to this week. Can I adjust the message box size so I can see what I am typing?

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  Ruth

  • December 23, 2020 22:07

  Hi Steve, I'd recommend clearing your browser cache and cookies, then seeing if there are any updates available for your browser and operating system.

  Here's how to clear your cache: https://support.simplepractice.com/hc/en-us/articles/207875046-Clearing-your-browser-cache 

  Here's how to update your browser and operating system: https://support.simplepractice.com/hc/en-us/articles/360027608812-How-to-set-up-your-browser-for-SimplePractice 

  If that doesn't help, please reach out to our Customer Success Team so they can investigate your account. Click here to contact them: Help Request.

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