Rejected claim

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Krista Bouslaugh

• December 22, 2020 15:45

Rejected due to the following error: DTP DTP-03 33. Reject : Dates of Service not in Insured Policy Dates. Additional Explanation: DTP03 not in policy date range (21).

I dont know what this means?

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  Gillian

  • December 23, 2020 17:44

  Hi Krista, because this is specific to the claim, I've created a Help request for our team on your behalf. We'll get back to you via email to look into this claim rejection. 

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  Samuel C. Jones

  • January 20, 2021 23:14

  I switched from another practice management system and submitted enrollment information several times. My claims are consistently rejected by all insurance companies even though Simple Practice indicated that I could submit claims. Simple Practice shows "submitted" for three separate enrollment companies. When I call the insurance company to find out why my claims are rejected, I was told that I needed to submit claims through Beacon Health. I call Beacon Health, and they told me that they never received my enrollment information from Simple Practice.
  How can I resolve this? This has been going on since I switched to Simple Practice in October 2020.

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  Gillian

  • January 21, 2021 21:11

  Hi Samuel, we'd be happy to assist with this enrollment issue. I've created a Help request on your behalf for our Insurance team - they'll reach out to you via email shortly. Thank you. 

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  Dr. Dianna Troutt

  • March 14, 2021 22:46

  I am having the same problems that Samuel is having.  I really need help here!  I also just sent in a support request. When I called Beacon they said they have no record of my enrollment and I have done it twice.  This is very frustrating that we have no one to call and just have to wait. 

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