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Blue Cross Blue Shield of Louisiana

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  • Ruth

    Hi Rebecca, I'd recommend reaching out to the payer again to see if they can be billed to using the Payer ID LABLS. I'd also recommend enabling Client Uploads in Settings > Client Portal, then instructing your client to upload a copy of the front and back of their insurance card to their Client Portal > Documents tab. Once your client's uploaded their card, you can reach out to our Insurance Team so they can verify the insurance payer you should bill to. Click here to submit a Help Request to our Insurance Team. 

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