electronic payments from Instamed not showing up in Simple practice

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Michelle Lechnyr

• December 28, 2020 01:27

I receive some premera payments from Instamed.  Some payments show up in Simple practice and others don't.  How can I get them all to show up in Simple practice?

 

Michelle

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  Ruth

  • December 30, 2020 00:18

  Hi Michelle, I've created a help request on your behalf so our Insurance Team can investigate your Premera Payment Reports further. In the future, the fastest way to reach them directly is by using this form to submit an email Help Request, or clicking the ? icon in your account > Get Help. We'll be in touch soon!

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  Cyn Clarfield

  • January 22, 2021 05:33

  Is there an update on this? I'd like to sign up for InstaMed, but don't want to miss payments because of a problem with SP and IM communication. Thanks!

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  Ruth

  • January 26, 2021 22:42
  • Edited

  Hi Cyn, if you're using InstaMed to get direct deposits for insurance payments, then this should have no effect on the Payment Reports, ERAs, or electronic EOBs, you receive through SimplePractice. If you see a discrepancy between the payments you're receiving and the ERAs that are auto-populating in your SimplePractice account, we're happy to further investigate this for you. Currently, there's no reason why you shouldn't move forward with your enrollment in direct deposit insurance payments. 

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