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electronic payments from Instamed not showing up in Simple practice

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4 comments

  • Ruth

    Hi Michelle, I've created a help request on your behalf so our Insurance Team can investigate your Premera Payment Reports further. In the future, the fastest way to reach them directly is by using this form to submit an email Help Request, or clicking the ? icon in your account > Get Help. We'll be in touch soon!

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  • Cyn Clarfield

    Is there an update on this? I'd like to sign up for InstaMed, but don't want to miss payments because of a problem with SP and IM communication. Thanks!

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  • Ruth

    Hi Cyn, if you're using InstaMed to get direct deposits for insurance payments, then this should have no effect on the Payment Reports, ERAs, or electronic EOBs, you receive through SimplePractice. If you see a discrepancy between the payments you're receiving and the ERAs that are auto-populating in your SimplePractice account, we're happy to further investigate this for you. Currently, there's no reason why you shouldn't move forward with your enrollment in direct deposit insurance payments. 

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  • Mary Sanchez

    We often receive virtual credit cards for insurance payments from providers such a Zelis, QuicRemit etc.  I have been going in and adding these as credit cards for the individual so I can charge the session fee.  I have run into two issues, one is applying to an existing invoice and the other is I also then go to the insurance tab and add payment there so it shows how much insurance paid.  When I do this it creates a double payment situation.  I run Income Allocations for each clinician and when I pay for the session using a virtual credit card it shows up as income at the top under client appointments.  It also shows as income below under the insurance provider.  How do I add virtual payments correctly so it shows up only once under the income allocation report?

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