electronic payments from Instamed not showing up in Simple practice
Answered
I receive some premera payments from Instamed. Some payments show up in Simple practice and others don't. How can I get them all to show up in Simple practice?
Michelle
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Hi Michelle, I've created a help request on your behalf so our Insurance Team can investigate your Premera Payment Reports further. In the future, the fastest way to reach them directly is by using this form to submit an email Help Request, or clicking the ? icon in your account > Get Help. We'll be in touch soon!
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Hi Cyn, if you're using InstaMed to get direct deposits for insurance payments, then this should have no effect on the Payment Reports, ERAs, or electronic EOBs, you receive through SimplePractice. If you see a discrepancy between the payments you're receiving and the ERAs that are auto-populating in your SimplePractice account, we're happy to further investigate this for you. Currently, there's no reason why you shouldn't move forward with your enrollment in direct deposit insurance payments.
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We often receive virtual credit cards for insurance payments from providers such a Zelis, QuicRemit etc. I have been going in and adding these as credit cards for the individual so I can charge the session fee. I have run into two issues, one is applying to an existing invoice and the other is I also then go to the insurance tab and add payment there so it shows how much insurance paid. When I do this it creates a double payment situation. I run Income Allocations for each clinician and when I pay for the session using a virtual credit card it shows up as income at the top under client appointments. It also shows as income below under the insurance provider. How do I add virtual payments correctly so it shows up only once under the income allocation report?
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