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Refunding a Client and time



1 comment

  • Ruth

    Hi Adam, you're right, the holidays would have an impact on how fast your client's refund is processed, because national holidays are not considered business days. Therefore, it's been 7 business days since you initiated the refund on 12/21. Although there's no way for you to check on the status of a refund, our Online Payments Team can look into this for you if your client hasn't received the refund within 10 business days. To reach out to our Online Payments Team, use this link to submit a Help Request.

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