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client having trouble accessing my telehealth



1 comment

  • Ruth

    Hi Madeline, we've since removed this message instructing participants to use a Chrome browser. We'll be replacing it with a clearer notification to update your browser in general, not just Chrome. Regardless, when using a mobile device (iPad, tablet, or smartphone) you should always be doing so from the Telehealth by SimplePractice app, not a browser. Your client can download the app from the App Store on their iPad! There's a section on our Telehealth FAQs for clients that goes over how to use the Telehealth by SimplePractice app:  - Ruth

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