meeting with couples in two separate locations

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Suzanne Slater

• December 31, 2020 14:39

Is this possible yet and if so, how do I set this up?  My experience was that the partners could initially join, but  then repeatedly lost the connection. 

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  Ruth

  • January 05, 2021 06:16
  • Edited

  Hi Suzanne, you should be able to hold a Telehealth session with three participants (two clients and yourself). The quality of a Telehealth call depends on how well all participants' devices are configured and how strong everyone's WiFi connection is. If you, or one of your clients have a weak internet connection, aren't using the latest version of the browser, or Telehealth app, then the call might get dropped. We recommend having all participants use the in-app Test Internet Connection link to check if improvements can be made. For more help, you can send your clients this guide: https://support.simplepractice.com/hc/en-us/articles/360003183011-Telehealth-FAQs-for-clients

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