Telehealth and Captioning/text box- Americans With Disability ACT

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Laila L. Muhanna, MS, LPC, CPRP

• January 06, 2021 18:06

I have a client did not have any hearing problems when we started therapy. She noticed her hearing was getting worse and found out she has a tumor that is causing her to lose her hearing. She is now considered hearing impaired and may lose all of her hearing.

So, here is my question: Considering the laws with the ADA and providing resources for individuals who are hearing impaired, I believe that SP may want to look further into providing captioning during live tele-health sessions or at the least a chat box. I have tried a variety of things - using messaging that SP provides, but that does not work well for fuidity of sessions. I will sometimes share my screen and write what I am saying into a word document and she can read that. But that is VERY time consuming. 

There must be someway SP can implement some form of supplemental assistance for those who are hearing impaired. PLEASE HELP!!

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  Gillian

  • January 08, 2021 20:08

  Our Telehealth feature does not have a closed captioning feature. However, some clients with similar needs have opted to use 3rd party closed captioning or voice-to-text services. Such a service can be used simultaneously on a computer while using Telehealth or a voice-to-text app can be downloaded on a phone and used during the call. These options will allow the audio to be captured and read in live text format. That being said, we do not have a particular service to recommend over another.

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  Tessa Heuermann

  • November 30, 2021 19:05

  I see that this question and Gillian's reply are from a year ago. Is it still the case the Simple Practice Telehealth Service does not offer closed captioning?

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  Katherine Jones

  • December 07, 2021 18:14

  Following and also wondering if now in almost 2022, SP has finally come around to adding CC to make their platform more accessible for all. It seems long overdue. 

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  Andrea Scharlatt

  • December 23, 2021 18:16

  Seriously. I have to agree here. This is truly something you should have figured out by now.

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  Francesca Benning

  • March 15, 2022 19:49

  Hi, just wanted to follow up on this post to see if any progress had been made to adding CC to the telehealth platform? I just took on a hearing impaired client and am having to use google meets to have session. I would much rather be using SP's platform. 

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  Daya M. Deuskar

  • April 08, 2022 20:49

  Hi there, I am here also to affirm our practice's need for captioning for both clients and clinicians alike in the Deaf/HOH community. We shouldn't have to turn to a competing platform (Zoom, in our case) just for caption access when those services offer AI captioning absolutely free and are covered by free BAAs.

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  Erin Harrell

  • May 09, 2022 22:39

  Another request for an overdue feature. The thread for voting on changes says both "in review" and "in process" but there aren't any dates on those postings. 

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