Telehealth and Captioning/text box- Americans With Disability ACT
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I have a client did not have any hearing problems when we started therapy. She noticed her hearing was getting worse and found out she has a tumor that is causing her to lose her hearing. She is now considered hearing impaired and may lose all of her hearing.
So, here is my question: Considering the laws with the ADA and providing resources for individuals who are hearing impaired, I believe that SP may want to look further into providing captioning during live tele-health sessions or at the least a chat box. I have tried a variety of things - using messaging that SP provides, but that does not work well for fuidity of sessions. I will sometimes share my screen and write what I am saying into a word document and she can read that. But that is VERY time consuming.
There must be someway SP can implement some form of supplemental assistance for those who are hearing impaired. PLEASE HELP!!
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Our Telehealth feature does not have a closed captioning feature. However, some clients with similar needs have opted to use 3rd party closed captioning or voice-to-text services. Such a service can be used simultaneously on a computer while using Telehealth or a voice-to-text app can be downloaded on a phone and used during the call. These options will allow the audio to be captured and read in live text format. That being said, we do not have a particular service to recommend over another.
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