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Blank email error

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  • Ruth

    Hi Ashley, instead of deleting the text from the email address field in the client's file > Edit > Client Info tab, you'll want to uncheck the boxes for "Email ok" and "Send email reminder," then click the trash icon to delete the email field. Finally, navigate to the Client Portal tab and Disable Access for this email address. Now go to the Contacts tab and add the parent by +Add Contact, if you haven't already. Add the parent's email address here in their Contact Profile. From their Contact Profile, hit Manage > Manage Client Portal & Billing to enable Client Portal access for this Contact. Here's a guide that goes into more detail: https://support.simplepractice.com/hc/en-us/articles/360020093651-Enhanced-Client-Management-for-Minors

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