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Estimate of Future payout

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10 comments

  • Ashleigh Yule

    We are experiencing the same thing. No warning, and now those of us who don't have daily payouts can't see accumulated payments? Is this a temporary error that will be resolved, or is this a further reduction of what we can see about payment information? 

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  • Ruth

    Hi Juliet and Ashleigh, we're currently working on a way to reinstate the Estimated Payout function for weekly and monthly payout schedules. Currently, the only payout schedule that will accurately record Estimated Payouts is the daily payout option. You can change this in Settings > Billing & Services > Online Payments for now, until our engineers fix this issue. 

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  • Ashleigh Yule

    Thank you for the reply, Ruth. I am happy to hear that SP is working to reinstate this option. I can handle being in the dark for a bit, but I know this information is available through Stripe, so I can only imagine it's available to SP. I know you can't give me a time-frame, but I'm curious if this is a long-term project or short term?

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  • Ruth

    Hi Ashleigh, this is an issue on our credit card processor, Stripe's end, so I can't give you a specific timeframe. I know our engineers are working with them to recapture the Estimated Payouts for Weekly and Monthly Payout Schedules, but it may take a longer time than if it were an issue we could fix entirely internally. 

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  • Ashleigh Yule

    Hi Ruth,

    Okay, thank you. Your reply is much appreciated. I'll obviously keep an eye out for updates. Thanks.

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  • Ryne Zuzinec

    So are payouts not happening?

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  • Ashleigh Yule

    They are for us, and I assume for everyone else. We just can't see what they payout will be until it's actually sent.

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  • Ryne Zuzinec

    How do you check Stripe? On their website?

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  • Jolene Stokesberry

    Thanks, I was curious about this too. Thanks for the information.

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  • Ruth

    Hi Everyone, to clarify, you'll still receive payouts according to the Payout Schedule you set in Settings > Billing & Services > Online Payments. However, if you've opted for a Weekly, or Monthly Payout Schedule, then you won't see your Estimated Payouts in your Reports > Payouts. If you opt for Daily Payouts, then you'll still be able to track your Estimated Payouts on your Payout Report. We're working on reinstating the Estimated Payout function for Weekly and Monthly Payout Schedules, but in the meantime switch to daily if you'd like to see the amount of money you're to expect from your next payout. 

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