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  • Ruth

    Hi Taibke, if you've added any payment to the client's file, then that payment will automatically get applied to invoices generated for them. To better track when the payment was made and how it was applied to invoices, go to your client's file > Billing tab > New > Statement. The Statement will show a running tab of billed services, invoices, and payments made by your client. If you'd like us to investigate your client's billing further, please submit an email Help Request! Once you submit this form, our Customer Success Team will be able to look into your account and provide more specific information on balancing this client's billing.  

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