Telehealth in two locations
Answered
I have two office locations and I offer telehealth from both office locations. I have the two office locations and one location called "telehealth" in my settings. When billing insurance for the telehealth session the "practice address" defaults to one address (I guess that is the primary address) but I would like to have two different telehealth locations, one that bills from location of office A and one that bills from location of office B. I know that I can manually change the practice address on the claim but that is a pain. Is there any option to do what I want in SP? Thanks!
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Hi Jennifer, there can only be one Telehealth: Video Office Location in your SimplePractice account that will automatically populate SimplePractice Telehealth links to the appointment. For insurance billing purposes, you won't need to add a physical Office Location to the address line for appointments held virtually, via Telehealth. If you do wish to add the physical address of the Office Location you were at while conducting a Telehealth call, you'll need to do so manually on the claims form itself.
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I have a similar question to this. If the provider is credentialed in 2 different states and is doing telehealth in both states, all legally, and licensed. The amount of reimbursement is different so although you specified that you are not to need this for insurance purposes, some providers actually do need this as it changes their reimbursement rate. Do you have a solution for this?
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Ive just set up two way synching. When I enter an appt on my google calendar it does transfer to my SP calendar however it transfers as grey and I am unable to make its location as "telehealth" when I set the location it says unspecified and the other as my office location. When I look at practice settings I do have a telehealth office set up in there. Please advise
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We need to be able to add multiple telehealth locations due to the new "10" code. Our clinicians need to be able to indicate in the calendar when a client is receiving telehealth services somewhere other than their home (code 02). For now, we have had to add this code under an office location. We have set the default telehealth location to indicate 10 because the majority of appointments occur at this location. But, when the clinician needs to switch to 02, they have to choose another location that is listed as an "office location" which does not include a video link. So, we need to be able to choose between at least two different telehealth locations.
I thought about relabeling the 02 location that is listed under office location, but then the CMS form populates with whatever I enter instead of the practice name. So, it is confusing to clinicians when they look at the pull down menu in the calendar for the location because both the physical office location and the telehealth location are labeled the same. This is another frustrating feature.
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Yes, I agree - I would like a SP response on this. Now do I not only need a POS 10 and a POS 02, I need a POS 10/02 in 2 different states. SP please advise on how to make this a smoother transition because I have mis-billed a few times due to not manually going in and changing locations. Thank you!
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So, Simple Practice just provided a webinar about telehealth billing and indicated that we need to be using POS 10 and 02 for telehealth sessions. However, there is STILL no option to add another telehealth location in settings. Because the only other option is to add an office location, the appointments are not set up with video capability/links for those sessions, so that is pointless. Please let me know what else we are supposed to do to stay in compliance with insurance company billing requirements if the EHR we are using does not support these requirements. My original comment about this was posted 10 months ago.
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