Batch of claims left on Accepted

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Tina R. Brown

• January 26, 2021 05:39

Hi.

I submitted a batch of 21 claims 21 days ago. They all have the accepted status. I have submitted new claims since then, and they have already been paid. How do I follow up on what seems to be overlooked claims? Should I be patient or assume there is an issue since claims submitted since then have been paid? Would I have to call about each claim separately?

Thank you!

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  Louise McDermott

  • January 28, 2021 19:08

  I have the same issue and would love to see a response.  Are these claims with BCBS?

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  Tina R. Brown

  • January 29, 2021 19:21

  Hi. Yes, they were all BCBS. I still am not sure what to do about this. Any suggestions for us?

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  Gillian

  • February 02, 2021 23:10

  Hi Tina and Louise, we have heard from our community that some BCBS Payment Reports are delayed. If you find that your Payment Reports are still missing, please reach out to our Success team directly via email through the ? bubble and we'd be happy to open an investigation with our clearinghouse. 

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  Louise McDermott

  • February 06, 2021 19:36

  The claims are showing an "E" in front of the claim number, which a rep for BCBS told me that means Error.  This policy is through a major University in my city. I have other clients who also work at the same University, and I am not having problems with their claims.  So confusing!  The claims are not getting through.  I tried to refile them but they just sit at Accepted status.

  Gillian said to reach out to Success team via email through the ? bubble.  Could you tell me exactly how to find the ? bubble?  I'd like to open up an investigation.

  Thanks

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  Gillian

  • February 08, 2021 22:40

  Hi Louise, happy to help - I'll create a request for our Success team on your behalf and they'll reach out to you shortly via email.

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  Diana Ruiz, MA, LCPC

  • February 11, 2022 18:15

  Hello,

  I am having the same problem. I know this post is from last year. How do I reach out the success team? Thank you in advance.

  Diana Ruiz

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  Susan Jaros

  • February 11, 2022 22:49

  I am as well! I've got tons of claims in the accepted status.  I also found that the payments that do come in from insurance aren't populating to the client accounts,

   

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