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Batch of claims left on Accepted

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5 comments

  • Louise McDermott

    I have the same issue and would love to see a response.  Are these claims with BCBS?

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  • Tina R. Brown

    Hi. Yes, they were all BCBS. I still am not sure what to do about this. Any suggestions for us?

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  • Gillian

    Hi Tina and Louise, we have heard from our community that some BCBS Payment Reports are delayed. If you find that your Payment Reports are still missing, please reach out to our Success team directly via email through the ? bubble and we'd be happy to open an investigation with our clearinghouse. 

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  • Louise McDermott

    The claims are showing an "E" in front of the claim number, which a rep for BCBS told me that means Error.  This policy is through a major University in my city. I have other clients who also work at the same University, and I am not having problems with their claims.  So confusing!  The claims are not getting through.  I tried to refile them but they just sit at Accepted status.

    Gillian said to reach out to Success team via email through the ? bubble.  Could you tell me exactly how to find the ? bubble?  I'd like to open up an investigation.

    Thanks

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  • Gillian

    Hi Louise, happy to help - I'll create a request for our Success team on your behalf and they'll reach out to you shortly via email.

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