We have dozens of clients who have regular insurance as well as EAP sessions. However, with EAP, there is no identifying information (ID #, Group #, etc.). So do we put in EAP only, then add regular when EAP sessions run out? Or do we put in both and add EAP as "Other" insurance? Will the free EAPs get billed first? Seems like the default is to bill the regular insurance and our clients are NOT happy.
Please sign in to leave a comment.