Insurance Claims Stuck in "Accepted" status

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Sandra Goyco

• February 04, 2021 02:22

I have many claims that are stuck in the "Accepted" status, even after I have received a check to pay for them. Some did not show in my claims area and I had to manually enter the check information and amount, but it is still in the "Accepted" status. How can I change them to "Paid"??

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  Carrie Evans

  • February 05, 2021 17:47

  Yes, I also have this problem particulary from United Health/ UMR. They are listed as "Accepted" on my Enrollment list and I track my payments through the Optum website. But it messes up my over all Simple Practice financial tracking. Ideas? Suggestions??

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  Ruth

  • February 11, 2021 03:28

  Hi Sandra and Carolyn, you'll want to make sure you've submitted a Change of Vendor form and make sure that you're only enrolled in receiving Payment Reports, or ERAs, through SimplePractice. If you're getting ERAs through an insurance payer portal, or via paper EOBs still, you may need to reach out to our Insurance Team for help with your SimplePractice Payment Report enrollments. Use this link to submit an email Help Request to a member of our Insurance Team. They'll be able to investigate your enrollments and make sure you're set up for automated insurance bookkeeping through SimplePractice.

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  Mary T. Federowicz

  • February 13, 2021 20:43

  I am having this problem also.  Mine are listed as accepted as well.  Thank you!

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  Ruth

  • February 23, 2021 20:59

  Hi Mary, I've created an email Help Request for you so a member of our team can look into your enrollments for you. They'll be in touch soon! 

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  Tonya Shields

  • June 01, 2021 15:33

  Has any one figured out how to fix this problem?  I have claims also stuck in Accepted but we have received a check as well paying the claim but still shows open. 

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  sandra farahani

  • February 01, 2022 16:26

  I have claims stuck in accepted for over 20 days and not received payment. How can I resolve this issue without contacting the insurance company directley, which is impossibe to connect to an agent. The insurance company is Baylor, Scott, and White.

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  Debra J. Bruemmer

  • June 14, 2022 20:52

  Me too! Accepted for days but not paid. 

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  DrZerri Gross

  • August 18, 2022 23:38

  What does accepted mean so far as being reimbursed? Specifically, when it also shows missing payment?

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