Skip to main content

Insurance Claims Stuck in "Accepted" status

Answered

Comments

5 comments

  • Carrie Evans

    Yes, I also have this problem particulary from United Health/ UMR. They are listed as "Accepted" on my Enrollment list and I track my payments through the Optum website. But it messes up my over all Simple Practice financial tracking. Ideas? Suggestions??

    Comment actions Permalink
  • Ruth

    Hi Sandra and Carolyn, you'll want to make sure you've submitted a Change of Vendor form and make sure that you're only enrolled in receiving Payment Reports, or ERAs, through SimplePractice. If you're getting ERAs through an insurance payer portal, or via paper EOBs still, you may need to reach out to our Insurance Team for help with your SimplePractice Payment Report enrollments. Use this link to submit an email Help Request to a member of our Insurance Team. They'll be able to investigate your enrollments and make sure you're set up for automated insurance bookkeeping through SimplePractice.

    -2
    Comment actions Permalink
  • Mary T. Federowicz

    I am having this problem also.  Mine are listed as accepted as well.  Thank you!

    Comment actions Permalink
  • Ruth

    Hi Mary, I've created an email Help Request for you so a member of our team can look into your enrollments for you. They'll be in touch soon! 

    Comment actions Permalink
  • Tonya Shields

    Has any one figured out how to fix this problem?  I have claims also stuck in Accepted but we have received a check as well paying the claim but still shows open. 

    Comment actions Permalink

Please sign in to leave a comment.