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How to change payment from cash to stripe after it's invoiced

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Amanda Goodrich

I meant to have a client pay by stripe but invoiced and paid it as cash by accident. How can I go back and change this to stripe?

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29 comments

Date Votes
  • Ellen M. Reynolds M.A., L.P.C.

    I would also like to know the answer to this question ~

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  • Ruth

    Hi Amanda and Ellen, happy to help! Go to the client's file > Billing tab, find the Cash payment, click on it and delete it. Next, navigate to the ADD PAYMENTS box to the right of the client's file, select Stripe Credit Card as the billing type and enter the amount you'd like to charge the card on file. Let me know if you have any other questions! 

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  • Kristin Calverley

    Hi Ruth, I'm following along here too. I'm struggling to see where to delete the cash payment. When I delete the invoice and add a new one, it says PAID again.

    Thanks in advance for your help!

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  • Tama Walley

    Hello,

    I was able to delete the invoice bu the payment still shows in the client billing, as if the client paid twice. How do I erase that?

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  • Nea E. Motzer

    How to change payment from cash to stripe after it's invoiced-Was there ever any resolution to this? I recently did the same thing.  I don't understand Ruth's instructions.  How/Where do you delete a cash payment.   

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  • Tama Walley

    Hello Ruth,

    this did not work to delete the payment so now the client's account is showing a credit of the invoice that was deleted.

    Please help.

    Thank you

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  • Michael E. Johnson

    I, too, have a similar problem where I accidentally processed a client's payment as cash when it should have been a stripe card. I was able to delete the invoice and applied the stripe payment, but now it shows that she has one credit and made two payments.

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  • Michael E. Johnson

    So I just figured it out. You have to switch the classic view to see client's payments and then delete the mistaken payment. But it makes no sense that you can't do it in the new view. SimplePractice needs to fix this issue now if the classic view is going away soon.

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  • Nea E. Motzer

    Thank you Michael! Problem fixed.   

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  • Anthony Rodriguez

    Excellent Michael. I am glad I found this thread and your advice with it. Saved me a lot of headache! Thanks!

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  • Tama Walley

    Thanks so much, Michael!

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  • Rebecca Johnson

    I may be a bit off - I can not seem to find the delete button to correct an incorrect cash payment!  Any help would be appreciated!

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  • Michael E. Johnson

    Rebecca, try under transactions, then hit edit.

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  • Timothy Vojta

    How do I switch to Classic view to fix this problem.  Just started on this platform.

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  • Carla Fadriquela

    I am having the same issue. I don't seem to have the option to switch to Classic view in order to fix the problem. I used to see the option but now that I need to use it I can't find the "classic view" option any longer. 

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  • Michael E. Johnson

    Carla,

    Classic view is no longer available. To see all of the transactions, select Transactions (under Billing tab) under Billable.

     

    Mike

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  • Ximena C. Flanders
    • Edited

    Gosh, I am now having the same issue. I deleted the invoice. I am under transitions (under billing tab). I see the cash payment (that I need to delete),but no option to delete it. Anyone have additional guidance? Thanks in advance

     

    **Edited to note that you actually have to select the "transactions" tab next to the dates to open a new view. There you can edit/delete a payment. 

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  • Samuel Riesterer

    The only way now (because classic view is gone) is to add a payment with a negative amount to offset the cash payment.

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  • Michael E. Johnson

    Samuel Riesterer, just do what Ximena did and select the "transactions" option on the drop-down menu next to the dates.

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  • Samuel Riesterer

    Oh thank you I see that now!

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  • Irene Rapp

    Thank you everyone! This is so helpful. I made this mistake and the information here really helped.

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  • Wesleigh McMahon

    Hi all, I accidentally charged cash rather than stripe.  I was able to follow the top instructions to delete the invoice and charge the stripe appropriately but now I'm having the same issue as others- now it appears the client has a credit even though they don't (as I never received cash of course). I am under transitions (under billing tab). I see the cash payment (that I need to delete) but no option to delete it.  I'm not sure what drop down menu people are referencing- tried entering the dates but still unable to delete so it's this last step I need help with.  Thanks so much! 

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  • Benjamin Hostetter

    Same Problem here Wesleigh.  I'm not sure why SimplePractice has not resolved this yet.

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  • Michael E. Johnson

    Wesleigh and Benjamin, make sure you first have the correct date range selected under the billing tab in which the transaction occurred. Second, make sure you have deleted all invoices and superbills related to the transaction. Third, select "Transactions" under the drop-down menu next to the dates. Fourth, look for the "Edit" link next to the cash transaction and select it. Once you select it, you will see the "Delete Payment" link in red. Select it. A window will open asking if you are sure you want to delete it; select Delete Now. I hope that helps.

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  • Benjamin Hostetter

    I realized I was on the wrong page altogether.  Finally found a photo that helped me realize I was looking in the long place.  Hopefully this helps anyone else who was stuck like I was lol

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  • Anne W. Taylor

    I had the same problem and this string has been helpful, thank you! To do my part, here is a view of when the transaction view and where you find the "delete payment" option:

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  • Maria Sotomayor-Giacomucci

    Thank you for the last two posts with the graphics! I was having trouble finding where to adjust/delete cash payments and your images were very helpful! Thank you, Benjamin and Anne. 

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  • Edie Gardner

    You guys are all amazing! Thank you SO much for all of the help, including the pics. I was able to delete the cash transactions without deleting the original invoices. THANK YOU!!! 

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  • Florence DeWitt

    Thank you, Anne and all!  A picture is worth a thousand words!!!

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