video link not working
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The link for the video sessions was not working yesterday and I had to switch to zoom or FT. If it is not resolved by today, I would like to take it off my subscription. Its frustrating not to be able to get a person to resolve this situation and it is happening more often than not. How can I take the video portion it off my subscription?
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Hi Michelle, we're working with customers individually to figure out I’ve created a help request on your behalf so our Technical Team can investigate your Telehealth feature specifically. I've marked your help request high priority so they'll be reaching out to you over email as soon as possible!
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I am unable to load and open the video for virtual sessions on my chromebook. I have been able to use the virtual option prior to the last two weeks. I am able to get virtual session going on my iPad (but unable to share activities on my iPad). Can you help me figure out what I need to do to regain the use of virtual sessions on my chromebook? Thank you!
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I am also having the experience of one of my clients not being able to access our telehealth session with the link provided through their desktop, but can through their phone app. This just started the last three sessions and primarily just with this client, whereas previously, everything was working perfectly with this client. Please help as this is incredibly frustrating for them having to use the small screen on their phone for our sessions. This occurred with one other client, but somehow seemed to be isolated to a single session.
They report that they click on the link provided, it takes them to "video.simplepractice.com" but the screen is blank. There are no error messages sent. I hope these additional details help with the resolution of this issue.
As with others here, we all pay for our service and rely on it to work seamlessly for us and our clients. Generally speaking, I have found this software to be effective but am concerned about this seeming glitch. I have written in two other times about this issue and have yet to get response. I hope this time I get one. Thank you.
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I am also having this experience where clients are not able to access the telehealth session using the link provided. It takes them to a blank screen, and no error message comes up. I'm having to use Zoom way more than I anticipated. I'm also having an issue where the green "Start video session" on my calendar appointments isn't there the day of my appointment. There's no button for me to click to start the session! What's going on with this?
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