Errors Codes

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Quetta Hunter

• February 08, 2021 20:25

I'm getting an error code of EL0015 and when I look up the code to resolve it says there is no match. How can I resolve and error code when I don't even know what the code means 

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  Gillian

  • February 08, 2021 22:26

  Hi Quetta, our team would be happy to help look into this. I've created a Help request on your behalf, and a member of our team will reach out to you via email shortly to investigate.

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  Mary Herron

  • May 26, 2021 21:09

  I'm getting Error code: 500-SRV....and can't open simplepractice - I have a session right now

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  Jaime Parker

  • June 09, 2021 19:56

  I am receiving the following error code: ERRORS: EL0019 (21)

  What does this mean?

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  Quetta Hunter

  • June 09, 2021 20:19

  1. Federal policies require an EXACT match on patient first letter of first name,

     relationship code, sex and date of birth. Check eligibility information onmyBlue Provider to ensure you have the patient information exactly as indicated.

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