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Inaccurate credit/balance after insuracne

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2 comments

  • Tracy F. Galluppi

    I'm having similar issues.

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  • Carmen Harris

    yes, this is a problem. If a claim comes in "denied" then Simple Practice will change the client responsibility to $0 and then the client shows a credit. Which is not a credit, because either the claim was sent to the wrong insurance provider, or it comes back showing it was a duplicate claim. It is confusing, because if I don't go in and put back the client's copay/coinsurance/deductible amount then the client thinks they have a credit and are asking to be refunded. It is very annoying! Sometimes these are also a deductible, and it shows denied. Is Simple Practice aware of this and is there a way to stop it from doing that??

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