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Video Not Working on Both Ends (For me and my clients)




  • Gillian

    Hi Lisa, we'd be happy to look into this with you. It looks like you're working with my colleague Brennan one-on-one to get this resolved. Thanks for reaching out to us via email so we could assist directly.

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    I am having the exact same issue. Any help resolving this would be appreciated. 

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  • Tamara Auger

    Same issue.  Video not working either direction today

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  • Ellen Pace

    I'm having the same issue. I need help to resolve this issue.

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  • Chevonda Allen

    Has there been a resolution for this?


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  • Jennifer Sutherlin

    I am having the issue of the screen on mine and clients stating 'waiting to connect to participants...." And we are unable to connect.

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  • Elizabeth Kingwill

    I just started having this same issue. It has been working fine before this appointment today. I was able to watch video on news shows so my 

    connection is strong, both before and after my appointment. Please help.

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  • Craig Washington

    My video is not working. It is not opening. My internet connection looks fine. My client is able to log in to the video but I cannot access it. Please help. He is waiting now.

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  • Peggy Volters

    Today my video was working fine until my last two clients.  What is the problem/solution?

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