New Claim Payment Name

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Jasmine Mitchell

• February 09, 2021 13:21

In the last week, I have received two payments on my bank statement from an insurance company. The bank doesn't know who is sending the payments. The payment does not show up in Simple Practice either. However, the payer is  VPM4 QNXT. This shows up the same way an Anthem or Humana payment would but that is the name. I have searched in Google and got nothing. I was hoping someone else has seen this and can point me in the right direction to try and find a remit, because I have no clue who this company is.

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  Ruth

  • February 12, 2021 21:15

  Hi Jasmine, do you happen to use another system to process insurance claims, or get Electronic Funds Transfers (EFTs/ direct deposits)? From my quick Google Search, I found that Cognizant TriZetto uses the QNXT code when processing insurance claims: https://www.cognizant.com/trizetto/core-administration/qnxt . Also, in order for our system to properly record insurance payments you receive, you need to process the claim through SimplePractice, be enrolled in Payment Reports (ERAs) with this insurance payer through SimplePractice, and not any other portal. Even if you're enrolled in Payment Reports, ERAs for claims submitted outside of SimplePractice might not populate correctly in your account. Hope that gives you some clarity as to where this payment could've come from! 

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  Angela Codner

  • June 30, 2021 11:56

  I have received three payments so far and neither one has shown up in my account.

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