Where will I see the reason for cancelation when client uses text link?

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Deb Shope

• February 17, 2021 17:19

In playing around with appointment reminders for a dummy client, I see the client cannot cancel without giving a reason.   I can't seem to find where the reason is communicated to the office/clinician, does anyone know?

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  Jennifer Derri

  • February 18, 2021 14:55

  I just enabled this option also and am wondering the same thing. I put in a reason for a test client from my own phone, and I go the email that it was cancelled, but the reason was not included there, nor as a note in the client's chart. It would be very helpful to have the reason appear somewhere!

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  Ruth

  • February 24, 2021 00:55

  The Cancelation Note will appear in your Account Activity log, which you can find to the left of your account! 

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