New therapist here, but a former client's info is on my account! :-o

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Catherine DeMonte

• February 19, 2021 00:44

Hi!

I am new here and am adding clients names and info. but there is a client listed I do not know in my private portal. At first I thought it was a "sample" for me to follow. But now I am seeing therapist notes, a diagnosis, dates of service, payments, etc. on this person. YIKES. 

Concerned about that.  

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  Trish Rasske

  • February 25, 2021 04:43

  This IS concerning!!! Did you get any response on this? It's not Sample Client, Johnny Appleseed just getting more sample info?

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  Ayelette

  • March 21, 2021 00:16

  Hi Catherine,

  We apologize for the delay in replying to this post.

  As Trish suggested, the client profile named Jamie or Johnny Appleseed is a test client profile that you're welcome to play around with and test features on. We have pre-populated this profile with both clinical and billing information.

  If you're seeing a different client profile name that you do not recognize, please reach out to us directly so we can take a look at your account.

  In addition, for future reference, the quickest way to get support for account-specific questions is to send us a help request by clicking the blue question mark > Get Help option on the lower right of your SimplePractice account. For more details, feel free to check out this Help Center guide: Logging in to SimplePractice and submitting help requests.

  Although we're periodically monitoring the Community Forum, this is also a place for customers to exchange ideas and engage with one another on how to best use our platform. Thank you for acting as resources for each other in the meantime.

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